Return Policy
1. Eligibility:
We recognize that circumstances may lead to the return of your product membership. To facilitate this process, please review the eligibility criteria outlined below:
Returns are accepted within 14 days from the date of membership purchase. It is important to note that this return policy is applicable only during the pre-launch phase and before the website is launched.
1.2 Live Membership Usage:
Once the website is live, it becomes non-refundable. Please ensure thorough testing and evaluation during the pre-launch phase to make an informed decision before utilizing the membership benefits.
2. Conditions for Membership Return:
To be eligible for a membership return, the following conditions must be met:
- The website must not be live and not have been utilized or accessed in the live environment.
- No benefits, features, or services associated with the membership should have been used.
3. Membership Return Process:
To initiate a membership return, please contact our customer support team at support@acoustte.com within the eligible return period. Provide your membership details, and our team will guide you through the return process. 4. Refund Policy:
Upon successful verification that the product membership remains unused, a refund will be processed to your original payment method within 7-14 business days.
5. Non-Eligible Membership Returns:
Membership returns will not be accepted under the following conditions:
- The website has been made live.
- Any benefits, features, or services associated with the membership have been used.
6. Contact Information:
For any questions regarding our Membership Return Policy or if you need assistance, please contact our customer support team at support@acoustte.com.